IngredientsWorldwide.com – Master Terms & Conditions (v4.8)

​

Last Updated: 09-08-2025
Operated by: DiversecitiUK Ltd t/a IngredientsWorldwide.com
Company Number: 10019393
Registered Address: 58 Swan Street, Manchester, M4 5JU, UK
Email: info@diverseciti.co.uk
Website: www.ingredientsworldwide.com

 

 

Health & Legal Disclaimers

Health & Medical Disclaimer – The content on IngredientsWorldwide.com is provided for general informational and educational purposes only and does not constitute medical advice. We do not offer diagnosis, treatment, or professional health recommendations. Always consult a qualified healthcare provider before using any information, products, or ingredients mentioned on this site. Statements made on this site have not been evaluated by any regulatory authority, including but not limited to the FDA, MHRA, EMA, or TGA. Products and content are not intended to diagnose, treat, cure, or prevent any disease. IngredientsWorldwide.com accepts no responsibility or liability for any loss, damage, or consequences resulting from the use or reliance on any information or materials provided. Use of this site confirms your understanding and acceptance of this disclaimer.

 

 

Record of Consent

By submitting an enquiry, accepting a quote, requesting a sample, or engaging in any commercial communication facilitated by IngredientsWorldwide.com, the user acknowledges that they have been provided access to these Terms & Conditions. Consent may be recorded via email correspondence, website form submission, or other verifiable written format.

 

 

1. Definitions

• Introducer – DiversecitiUK Ltd t/a IngredientsWorldwide.com (Company Reg: 10019393)

• Buyer – Any individual or entity seeking to purchase ingredients through an introduction made by the Introducer.

• Supplier – Any individual or entity offering goods through an introduction made by the Introducer.

• Introduction – Any communication, document exchange, pricing, sample request, or facilitation activity initiated by the Introducer between Buyer and Supplier.

• Facilitation Fee – Any margin or commission retained by the Introducer in exchange for its coordination and introduction services.

• Lead Fee – A fixed charge payable by either Buyer or Supplier in exchange for access to verified contact information, pricing, or documentation resulting from an introduction, regardless of whether a transaction occurs.

• Services – All sourcing, coordination, communication handling, document preparation, and facilitation functions provided by the Introducer.

• Acceptance – Explicit agreement to these Terms & Conditions through website checkbox, email confirmation, or continued engagement after being notified of their availability.

• Screening – Third-party due diligence processes carried out to assess potential risk indicators, not as a form of verification or legal confirmation.

 

 

2. Legal Standing & Contractual Effect

These Terms & Conditions govern all use of our website and services. By using our platform, requesting information, receiving an introduction, or engaging in commercial discussions facilitated by IngredientsWorldwide.com, you agree to be bound by these Terms & Conditions. Consent may be established by:

• Clicking “I agree” or similar checkboxes on forms

• Replying to emails referencing these Terms

• Proceeding with enquiries or sample requests after receiving a link to these Terms

No separate contract is required. These Terms govern all activity unless otherwise agreed in writing.

 

 

3. Legal Role and Disclaimer

IngredientsWorldwide.com does not act as a seller, agent, broker, importer, exporter, or distributor. We do not take title to goods or hold inventory. Our role is strictly limited to facilitating introductions, coordinating documentation, and managing communications. All transactions remain solely between the Buyer and the Supplier. We do not handle client funds, act as an escrow, or guarantee performance. Any deposits held are only by separate written agreement. We accept no liability for product quality, delivery, customs clearance, regulatory compliance, or non-performance.

 

 

4. Use of Website and Content

The information provided on this site is for general guidance only. We do not provide medical advice, technical guarantees, or product warranties. Content may be created or enhanced using AI-assisted tools. While we aim for accuracy, we are not liable for errors, omissions, or misrepresentations in supplier-provided data or automated content. All product information originates from third-party suppliers. Buyers are responsible for verifying the accuracy, safety, and suitability of all information before making any decision.

 

 

5. Sample Requests – Terms of Facilitation

We may facilitate the provision of product samples from Suppliers to potential Buyers. By requesting or receiving samples, the Buyer agrees that:

• IngredientsWorldwide.com does not own, produce, or guarantee the samples

• The Buyer is fully responsible for import compliance, customs clearance, taxes, and local regulations

• All shipping costs and risk of loss rest with the Buyer

• Samples are provided “as-is” without warranty of suitability, quality, or compliance

• No commercial relationship or liability is created by sample facilitation

 

 

6. Product Listings and Pricing

Prices listed or quoted by IngredientsWorldwide.com may include a facilitation margin to reflect the coordination, screening, communication handling, and other services provided. This margin is incorporated into the overall price offered to the Buyer and is not disclosed as a separate line item. We may alternatively charge a Lead Fee instead of, or in addition to, a markup — especially when a party requests direct contact details, documents, or sample facilitation prior to full onboarding. Such fees must be paid before unredacted information or introductions are shared. All prices are based on supplier-provided information and may change without notice.

 

 

7. Confidentiality and Communication

To protect all parties and maintain commercial integrity:

• All Buyer and Supplier communications are managed via IngredientsWorldwide.com

• Contact details are only shared once a deal is approved by both parties

• Parties may not bypass or circumvent our introduction process for 18 months

• All discussions, samples, and pricing must be treated as confidential

 

 

8. Conduct and Accuracy of Information

All users agree to:

• Act in good faith and conduct all enquiries honestly

• Provide accurate, complete, and lawful documentation or certifications

• Not mislead or misrepresent material facts during any transaction

• Cooperate in a professional manner with the Introducer and all third parties

 

 

9. Screening and Due Diligence

Screening may be carried out via Veriphy or other third-party tools. Results are for internal assessment only and not legally binding. We reserve the right to screen Advertising-Only listings at our discretion. If screening is performed, it will be disclosed as “Screened.” If no screening is performed, it will be marked “Unscreened” with a public disclaimer.

 

 

10. Fraud & Misrepresentation

If any Buyer or Supplier provides false, misleading, or incomplete information, IngredientsWorldwide.com may immediately suspend or terminate services without refund. We reserve the right to recover any losses, fees, or damages resulting from such conduct.

 

 

11. No Guarantees or Representations

We do not guarantee:

• The conduct or reliability of any Buyer or Supplier

• Regulatory compliance or product suitability

• Commercial outcomes of any transaction

We are not a party to transactions.

 

 

12. Non-Circumvention

Parties may not transact directly for 18 months from the introduction, including indirect engagement via affiliates or proxies. Breaches may result in legal action, fee recovery, or injunctive relief.

 

 

13. Prohibited Activities

Users must not engage in any activity that is illegal under applicable law, including but not limited to:

• Sanctions violations

• Fraud, money laundering, or terrorist financing

• Intellectual property infringement

• Misrepresentation of goods or services

• Participation in trade involving prohibited or restricted goods under applicable export control, customs, or local market regulations

• Engaging in any form of deceptive, unfair, or anti-competitive trade practice

 

 

14. Anti-Bribery & Anti-Corruption

All parties must comply with applicable anti-bribery and anti-corruption laws, including the UK Bribery Act 2010 and the US Foreign Corrupt Practices Act. Offering, giving, soliciting, or accepting any undue advantage in relation to our services is strictly prohibited. Any breach may result in immediate termination of services and potential legal action.

 

 

15. Termination

We may terminate any service or engagement immediately if:

• Continued involvement presents legal, reputational, or commercial risk

• The user breaches these Terms & Conditions

• Fraud or prohibited activities are suspected

Termination is without liability, and any outstanding fees remain payable.

 

 

16. Force Majeure

We are not liable for delays or failures caused by events outside our control, including natural disasters, war, pandemics, or system failures.

 

 

17. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for direct or indirect loss, including profit or data

• We are not responsible for any third-party inspection, verification, or certification costs (including SGS, Bureau Veritas, or equivalent)

• No responsibility for customs issues or product recalls

• Liability is limited to the facilitation or fee received (if any)

 

 

18. Privacy, Cookies & Data Protection (UK GDPR)

We collect and process limited personal data in accordance with UK GDPR, the Data Protection Act 2018, and our Privacy & Cookies Policies. Users have the right to request access, correction, or deletion of their data at any time.

 

 

19. Intellectual Property

All site content, documents, and templates are the intellectual property of IngredientsWorldwide.com / DiversecitiUK Ltd. Unauthorised use is prohibited.

 

 

20. Document Redaction & Disclosure Policy

We may redact supplier contact information from certificates and lab reports before sharing. Full originals may be provided to regulators or approved parties upon formal request.

 

 

21. Lead Completion & Payment Policy

Full, unredacted documents or contact details will only be provided after applicable fees are paid.

 

 

22. Service Modes

We operate under two models:

• Advertising-Only Services – publishing supplier information without facilitation. May be screened or unscreened.

• Facilitated Trade Services – introducing and coordinating between buyers and suppliers without taking ownership of goods.

 

 

23. Fee Entitlement

All fees (advertising, lead release, facilitation, or markup) are payable upon delivery of the agreed service and are non-refundable unless agreed in writing.

 

 

24. Pre-Existing Engagements & B2B Platform Access Restriction

Any Buyer or Supplier with whom we have had prior engagement, active discussions, or commercial negotiations may be excluded from the B2B platform for 18 months from the last recorded contact. This restriction applies to all associated entities, subsidiaries, and affiliates to prevent indirect circumvention.

24A. Alternative Legal Entity & Transaction Handling
In cases where client fund handling is legally or commercially required (including but not limited to AML/KYC compliance, escrow arrangements, or trust account management), the Introducer may, at its sole discretion, engage a separate, legally distinct entity to conduct such activities.
Such arrangements do not alter the Facilitator-only role of IngredientsWorldwide.com and shall not imply seller, importer, or distributor status.
The Introducer reserves the right to refuse or restrict any transaction requiring such arrangements from the main B2B platform and instead offer the opportunity under an alternative service model (including a lead-sale or introduction-only format), subject to separate written terms.

 

 

25. Export Control & Sanctions Compliance

All parties must comply with applicable export control laws, sanctions regulations, and trade restrictions in all relevant jurisdictions. We reserve the right to refuse or terminate services if a party, product, or transaction is subject to restrictions under UK, EU, US, UN, or other applicable sanctions regimes.

 

 

26. Dispute Resolution & Costs

In the event of any dispute, the parties agree to first attempt good faith negotiations for at least 14 days before commencing legal proceedings. If litigation is required, the losing party shall reimburse the prevailing party for all reasonable legal costs, fees, and expenses incurred.

26A. Dispute Resolution & International Arbitration
Any dispute, claim, or breach arising out of or in connection with these Terms, including non-payment of agreed fees following introductions, shall be resolved by binding arbitration under the London Court of International Arbitration (LCIA) Rules. The seat of arbitration shall be London, England. The language of arbitration shall be English. The arbitral award shall be final and binding on the parties and enforceable in any country that is a signatory to the Convention on the Recognition and Enforcement of Foreign Arbitral Awards 1958 (New York Convention), including the United Kingdom and over 160 other jurisdictions. The losing party shall reimburse the prevailing party for all reasonable legal costs, arbitration fees, and enforcement expenses incurred.

 

 

27. Governing Law

These Terms are governed by the laws of England and Wales. All disputes fall under the exclusive jurisdiction of the courts of England and Wales.

 

 

28. Notices

All legal notices must be sent to: DiversecitiUK Ltd t/a IngredientsWorldwide.com, 58 Swan Street, Manchester, M4 5JU, UK. Email: info@diverseciti.co.uk

 

 

29. No Waiver

Failure to enforce any part of these Terms at any time shall not be considered a waiver of our rights.

 

 

30. Onboarding & Compliance

Use of our services is conditional on acceptance of our Buyer Onboarding & Compliance Capture process, available upon request or via our website.

 

 

31. Compliance Cooperation

All parties agree to provide, upon request, accurate and complete information required for legal, regulatory, and sanctions compliance. Refusal to cooperate may result in suspension or termination of services.

 

 

32. Entire Agreement

These Terms & Conditions constitute the entire agreement between the parties and supersede all prior discussions, communications, or understandings, whether written or oral, relating to the subject matter.

 

 

33. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

 

34. Amendments

We may update or amend these Terms & Conditions from time to time by publishing the updated version on our website. Continued use of our services after such publication constitutes acceptance of the updated Terms.

 

 

35. Survival of Certain Provisions

Clauses relating to non-circumvention, confidentiality, limitation of liability, governing law, and any accrued rights or obligations shall survive termination or expiry of any agreement.

 

 

36. No Partnership or Agency

Nothing in these Terms is intended to, or shall be deemed to, establish any partnership, joint venture, or agency relationship between the parties. Neither party has authority to bind the other.

 

 

Summary of Key Points

(This summary is for convenience only – the full Terms & Conditions above remain legally binding.)

• We are an introducer, not a seller. We do not own goods, hold inventory, or take title.

• Transactions are strictly between Buyer and Supplier. We are not liable for product quality, delivery, compliance, or payment defaults.

• Fees may be a markup or a lead fee. We may also charge advertising or facilitation fees, payable in advance or upon service delivery.

• Screening may be performed on some listings, but is not a guarantee. “Screened” or “Unscreened” labels will be shown where relevant.

• All communications go through us. Direct contact is not allowed until approved and/or fees are paid.

• Non-circumvention applies for 18 months. No bypassing or direct deals outside our facilitation.

• Samples are at the Buyer’s risk. We do not guarantee compliance, suitability, or quality.

• Certificates may be redacted. Full originals released only once applicable fees are paid.

• Prohibited activities include fraud, misrepresentation, sanctions breaches, bribery, and any illegal trading.

• Jurisdiction is England & Wales. Disputes will be handled under UK law.

• Pre-Existing Engagements – we may refuse platform access where prior dealings exist.